Use the AI Directory to find Australian businesses with the AI capabilities across a range of industries. You can search by capability, technology, industry or location to identify providers that match your needs.
Explore Ways to use AI
Learn how different artificial intelligence tools can support your work and everyday tasks.
Disclaimer
The tools referenced in these use cases are provided as examples only and do not represent an endorsement by the Australian Government or the National AI Centre. You should assess whether a tool is appropriate for your own use case before using it.
Administration
Draft emails and documents
Generative AI (LLM)
What it means
AI that generates a written first draft based on a short prompt, so you spend time editing rather than starting from a blank page.
How to use it
Use AI to draft everyday emails, letters, meeting agendas or notes. A person always checks and edits before sending.
Value
Saves time on routine writing and reduces “blank page” stress.
Action to get started
Open an AI tool and ask it to write a simple email or document. Tell it what the message is for, who it’s for, and the tone you want. Read it carefully and edit before using.
Customer experience
Virtual assistance for appointment scheduling
AI powered scheduling automation
What it means
Natural language interaction and task automation
How to use it
Customers book or reschedule appointments themselves whether online or via an automated phone system without needing staff intervention.
Value
Better customer experience and less admin
Action to get started
Implement a secure, user-friendly online booking tool, ensure accessibility compliance for all users, and integrate with staff calendars for seamless coordination
Website chatbot to answer common customer questions
Generative AI (LLM)
What it means
AI that understands a customer's question and generates a clear, natural-language response, so customers get answers at any time without waiting for a staff member.
How to use it
Use AI to respond to common customer questions using approved FAQs
Value
Faster responses and improved customer experience
Action to get started
Use only the FAQs provided to answer customer questions. If unsure, say you don’t know and suggest contacting us.
Finance
Invoice and receipt processing
Computer vision + automation
What it means
AI that reads scanned or uploaded invoices and receipts and automatically extracts key details such as supplier name, date and totals, so you do not have to enter them manually.
How to use it
Upload or scan receipts and invoices. The AI extracts key fields and suggests account coding for staff to review and approve.
Value
Major reduction in manual data entry time and fewer keying errors.
Action to get started
Start with one document type, such as supplier invoices. Test on a sample batch, check accuracy, and have a staff member review results before processing.
HR
Develop employee onboarding materials
Generative AI (LLM)
What it means
AI that structures your onboarding notes and task lists into a clear, step-by-step onboarding plan, so new staff get consistent information from day one.
How to use it
Provide the AI with a list of all-staff and role-specific onboarding activities. It generates a structured onboarding plan and checklist that a manager then reviews and customises.
Value
Faster new-starter ramp-up and more consistent onboarding across the business.
Action to get started
Ask your AI tool to create a draft onboarding plan by listing the key activities every new staff member needs to complete and any role-specific tasks. Review before using.
Write employment ads, position descriptions and interview questions
Generative AI (LLM)
What it means
AI that drafts job advertisements, position descriptions and interview questions from a short brief, so you spend time refining rather than writing from scratch.
How to use it
Provide the AI with the key role requirements and the tone you want. It produces a first draft of the job ad, position description and interview questions for staff to review and refine.
Value
Saves significant time when recruiting and produces more consistent, professional materials.
Action to get started
Ask your AI tool to write a first draft position description and job ad by describing the role, key responsibilities and experience required. Always review and adjust before publishing.
Marketing
Analyse customer feedback using AI
Machine learning + Generative AI
What it means
AI that reads large volumes of customer reviews, survey comments and support notes and summarises the main themes and issues, so you get clear insight without reading every response.
How to use it
Import customer comments into a secure AI feature within your existing CRM or feedback platform. Ask it to summarise themes, highlight common issues and suggest quick improvements.
Value
Saves hours of manual reading, clearer understanding of customer needs and easier identification of improvements to prioritise.
Action to get started
Use only the AI features inside your existing, secure platforms — do not paste customer data into public AI tools. Review AI insights before acting and keep customer data protected.
Email marketing automation and optimisation
Machine learning + Generative AI
What it means
AI that analyses how past emails performed and helps you write better subject lines, choose the right audience and pick the best send time, so more customers open and act on your emails.
How to use it
Use the AI features built into your email platform to generate subject line options, recommended audience segments and draft email copy. Send two versions to test which performs better.
Value
Higher open and click-through rates, faster campaign creation and less guesswork about what works.
Action to get started
Use your email platform's built-in AI to generate subject lines and draft copy for your next campaign. Run an A/B test with two subject lines and compare results to guide future decisions.
Operations
Extract information from documents, PDFs and receipts
Computer vision + AI
What it means
AI that reads your uploaded documents and pulls out key information such as dates, totals, supplier names and line items, so you do not have to re-key data manually.
How to use it
Upload documents and let the AI extract the key fields into a structured format. Low-confidence extractions are flagged for a staff member to check and correct.
Value
Less manual re-keying, fewer data-entry errors and faster document processing.
Action to get started
Start with one document type such as supplier invoices. Define the fields to extract and set validation rules. Test on a sample of real documents and measure accuracy before rolling out.
Summarise meeting notes, emails and reports
Generative AI (LLM)
What it means
AI that reads long notes, email threads or reports and produces a short summary of key decisions, actions and risks, so the team can quickly understand what was agreed and what to do next.
How to use it
Paste meeting notes, email threads or reports into your AI tool and ask it to summarise the key decisions, actions, owners and deadlines. Confirm the output with participants before distributing.
Value
Less time reading long documents, fewer missed actions and clearer shared understanding of decisions and next steps.
Action to get started
Ask your AI tool to summarise the content in plain English, including decisions made, actions with owners and due dates, and any open questions. Always confirm the output is accurate before sharing.
Sales
Draft proposals and quotes
Generative AI (LLM)
What it means
AI that generates a first draft proposal or quote from a template and a brief, so your team spends time refining accuracy and pricing rather than writing from scratch.
How to use it
Start from a proposal template and provide the AI with the project scope, client name and key requirements. The AI produces a draft that staff then refine, check for accuracy and price correctly before sending.
Value
Faster proposal turnaround and more consistent, professional-looking documents.
Action to get started
Provide your AI tool with a clear brief including scope, client needs and any selection criteria. Always review the draft carefully — check every fact, figure and pricing detail before sending to a client. Do not include confidential client information in public AI tools.
Prioritise leads using AI-assisted lead scoring
Predictive AI
What it means
AI that analyses past customer behaviour — such as email opens, website visits and enquiries — and gives each lead a priority score, so your sales team focuses first on the people most likely to buy.
How to use it
Use the AI lead-scoring features built into your CRM to automatically rank incoming leads. High-priority leads are followed up within 24 hours. Medium-priority leads enter an email sequence. Low-priority leads are added to the newsletter.
Value
Better use of limited sales time, fewer missed opportunities and a clearer, more consistent sales process.
Action to get started
Enable lead scoring in your CRM and define what counts as a high, medium or low priority lead based on the signals most relevant to your business. Review the AI's reasoning regularly and adjust the scoring model as you learn what actually converts.